Client Experiences
Words From the
People We've Helped
Honest accounts from watch owners who brought their timepieces to Tawan Craft — from a straightforward service to a years-delayed restoration.
Back to HomeClient Reviews
What Our Clients Say
David Kemp
Pattaya, long-term resident
"I brought in a vintage Seiko that hadn't been serviced in at least fifteen years. Tawan gave me a written condition note — it was thorough and honest without being alarmist. He explained what needed doing and what could wait. The watch now runs better than I ever expected. Highly recommended for anyone with an older piece."
Essential Service Package · May 2025
Sirima Laothamrong
Bangkok, visited Pattaya
"The crystal on my dress watch cracked and I was worried I would not find the right replacement in Thailand. Tawan Craft sourced a mineral glass that matched perfectly — correct size, correct curve. The bezel was also cleaned and the watch looks entirely fresh. The cost was exactly as quoted, which I appreciated."
Bezel & Crystal Service · April 2025
Marcus Fleischer
German expat, Pattaya
"My father's watch — a Swiss piece from the late 1970s — had not run for years. I expected to be told it could not be fixed or that parts were unavailable. Instead Tawan took time to explain the options, found an appropriate mainspring, and the watch runs reliably now. The service took longer than I first hoped, but the quality justified the patience."
Full Restoration · March 2025
Priya Wongchai
Chon Buri
"Very straightforward from beginning to end. I left my dive watch for a service and bezel check. I was called when there was an update, and the watch was ready when promised. The rotating bezel now clicks cleanly. Small workshop with genuine attention to detail."
Bezel & Crystal Service · May 2025
Robert Halloran
Pattaya, seasonal resident
"I have been looking for a good independent watchmaker in Thailand for years. Tawan Craft is it. I left three watches for the Essential Service. Each came back with a clear notes sheet and ran well. The communication throughout was good — I never felt I had to chase for an update."
Essential Service Package × 3 · April 2025
Naree Janprasert
Rayong
"I inherited my grandfather's watch and wanted it to run again without ruining what makes it special. The written restoration plan was reassuring — it described exactly what would be done and what would be left alone. The dial was not touched, which was important to me. The movement is now reliable. I am very glad I found this workshop."
Full Restoration · March 2025
Case Studies
A Closer Look at Three Restorations
The Challenge
Vintage Omega — Non-Running, Unknown History
An Omega Genève from the early 1970s arrived not running. The caseback showed evidence of at least one previous opening, and the movement contained a non-original stem. The owner — a collector — wanted it running with as little intervention as possible.
The Work
Full movement clean, new mainspring, and a period-appropriate replacement stem were sourced. The dial — showing a gentle patina consistent with the watch's age — was left entirely undisturbed. The owner was consulted before each part decision was made.
The Outcome
The watch returned to reliable daily wear, running within ±8 seconds per day. The collector noted the dial and hands remained authentic. Timeline: 8 weeks from assessment to collection.
"Exactly what I hoped for — running well and still looking its age."
The Challenge
Dive Watch — Cracked Crystal, Water Ingress
A sports diver arrived with a badly cracked acrylic crystal following an impact. Moisture had entered the case, and there was visible fogging on the dial and early signs of surface corrosion on the movement.
The Work
Crystal replaced with a period-appropriate acrylic; the movement was fully cleaned and dried; light corrosion treated; bezel reseated. The movement also received a full service to address the moisture contamination. Costs confirmed before the full service proceeded.
The Outcome
Watch returned in fully working order with no visible moisture damage. Rate: ±5 seconds per day. Timeline: 3 weeks. The owner noted they had been concerned the dial was ruined; the careful drying process preserved it.
"I thought it was finished. Very relieved it was not."
The Challenge
Routine Maintenance Fleet — Three Watches at Once
A long-term Pattaya resident brought in three automatic watches for overdue servicing — a mix of brands and ages, all previously running but each overdue by several years. He wanted clear notes on each and no surprises.
The Work
All three received the Essential Service Package. Each was assessed individually and given a separate condition note. One watch required a minor part in addition to the service, which was discussed and agreed before proceeding.
The Outcome
All three returned serviced and regulated within 4 weeks. Each came with its own condition sheet. The owner has since returned with a fourth watch. Total: ฿14,800 for the three services including the additional part.
"Exactly as described. Good communication throughout."
Find the Workshop
Visit or Get in Touch
Workshop Location
Workshop Hours
Walk-ins are welcome. For restoration consultations, calling ahead ensures we have enough time to speak properly.
At a Glance
Why Owners Trust the Workshop
4.9
Average rating
400+
Watches completed
15+
Years of experience
100%
Written assessments
Horological Society of Thailand — Associate Member
An associate membership affirming ongoing engagement with professional watchmaking standards and the wider horological community in Thailand.
Your Watch Deserves Thoughtful Attention
Bring it in for an initial look — free and without any obligation. We will be glad to tell you what it needs and what it might cost.