Privacy Policy

1. Who We Are

Tawan Craft is a watch repair and restoration workshop located at 18 Beach Road, Pattaya, Bang Lamung, Chon Buri 20150, Thailand. We operate this website at tawancra.live to provide information about our services and to receive enquiries from prospective clients.

When we refer to "we", "us", or "our" in this document, we mean Tawan Craft. When we refer to "you", we mean any person who visits our website or sends us an enquiry.

2. Information We Collect

We collect only the information necessary to respond to your enquiry and carry out any work you request. This may include:

• Your name, as provided in our contact form or by email
• Your email address, so we can reply to you
• Your phone number, if you choose to include it
• A description of your watch and the service you are considering, as provided in your message
• Technical data collected automatically when you visit our website (see Section 4)

We do not ask for or store payment card details. Any payment arrangements are handled in person or through a third-party payment provider under their own privacy terms.

3. How We Use Your Information

Information you provide is used solely to:

• Respond to your enquiry and discuss your watch servicing needs
• Prepare assessments, quotations, or service plans where requested
• Communicate progress on any active work
• Keep records for our own accounting and quality purposes

We do not use your personal information for marketing without your separate agreement, and we do not sell or share it with third parties for their own commercial purposes.

4. Cookies and Automatic Data

Like most websites, ours collects certain technical data automatically when you visit, including your approximate location (country or region), the type of device and browser you are using, and the pages you view. This information is gathered in aggregate and is not linked to your identity.

We use cookies to remember your cookie consent preference and to understand how visitors use our site. For a full explanation of the cookies we use, please read our Cookie Policy.

5. Data Retention

We retain enquiry records and correspondence for as long as is reasonably necessary — typically for the duration of any active service relationship plus a period of three years, after which records are reviewed and removed unless there is a specific reason to keep them.

You may ask us to delete your information at any time, and we will do so unless we are required by law to retain it.

6. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request a copy of that information
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw any consent you have given us at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and without charge.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access or disclosure. Our website uses HTTPS encryption. Correspondence is handled by named staff and is not shared beyond those with a genuine need to see it.

No data transmission over the internet can be made entirely risk-free, and we cannot make absolute assurances in that regard — but we handle your information carefully and treat it with the same discretion we would expect ourselves.

8. Third-Party Services

Our website may link to external services (for example, Google Maps for our location). When you follow such links, the third party's own privacy policy applies. We are not responsible for the practices of services we do not operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last reviewed. Continued use of our website after any change indicates acceptance of the revised policy.

10. Contact Us

If you have any questions about this policy or how we handle your information, you are welcome to get in touch:

• Email: [email protected]
• Phone: +66 38 426 197
• Address: 18 Beach Road, Pattaya, Bang Lamung, Chon Buri 20150, Thailand

We are a small workshop and always happy to discuss any concerns directly.